Survey Structure
The survey consisted of 4 parts
Extent of Disputes
Questions in this section were intended to provide an
understanding of the number and quantum of disputes |
Knowledge of Dispute Resolution
Questions in this section were intended to
provide an understanding of the respondent’s knowledge of the various ADR techniques |
Technology Contracts
Questions in this section were intended to provide an
understanding of how ICT contracts were sourced or drafted and to what extent they contained ADR clauses |
Respondent Demographics
Questions in this section were intended to
provide an understanding of the type of role the respondent played and the organisation to which they belonged |
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